Service Provision Privacy Notice

Introduction

Revell Research Systems Limited (the Company, we, us, our) is providing you with this information in order to comply with the Data Protection Act 2018 and the General Data Protection Regulation 2016 (GDPR), which require us to tell you what we do with your personal information.

This notice relates to the personal data that is processed by us when you or your organisation provides us or a client with a service. If you are engaged by us as an associate as part of the service provision then our Associates Privacy Notice | Revell Research Systems Prize will also apply. We may record your basic contact details if you are involved in the ongoing service provision (typically because you are working as a technical support specialist or service agent). Your details may be captured in our relationship management and accounting systems and may be disclosed to our client when the service is for them. You should be aware that if you are trading on your own account as a service provider then our Accounts Privacy Notice | Revell Research Systems Prize will also apply to you.

We will not use your personal data in subsequent marketing communications without your explicit consent, although we may add details about your organisation to our marketing system as an interested party, which is outside the scope of privacy legislation.

Who is collecting this personal data?

Revell Research Systems Limited is collecting this data as the Data Controller.

Revell Research Systems Limited is registered with the Information Commissioner in the United Kingdom as a data controller under number Z186392X.

Who are we sharing your Personal Data with?

We may share your personal data processed under this notice with the following third parties:-

• The courts and those involved in legal proceedings and non-contentious matters, including solicitors and barristers
• Police and law enforcement agencies
• Our subsidiaries, our ultimate holding company and all its subsidiaries
• Clients
• Agents acting on our behalf
• Other service providers (including associates)
• Professional advisors

We will not sell or rent your data to third parties. We will not share it with third parties for marketing purposes.

Why are we collecting and what will we do with Your Personal Data?

We are collecting this information to manage the provision of services to us or our client.

We may capture your basic contact details at any point in the service provision process.

We want to efficiently and effectively manage the service provision. We prefer long term relationships with our service providers, which naturally leads to multiple interactions occurring between use over time.

We use a relationship management system to track communications with service providers to ensure that we manage the relationship well both for ourselves and the clients we act for.

We may process this data for the purpose of the proper administration of our business and in communicating with you as well as maintaining backups.

We may share data with the courts and associated professionals in establishing, exercising or defending our legal rights. We may share data in reporting crime to or in co-operating with the police and law enforcement agencies.

What is the legal basis for processing?

Our lawful purposes are Contract and Legitimate Interest.

• contract - the Company may process your personal data as part of pre-contractual negotiations or because the Company or a client has a contractual relationship with you or your organisation.
• legitimate interests - the Company has a legitimate interest in keeping contact details of current and potential service providers and their staff as well as in protecting and asserting our or another's legal rights; and in properly administering its business and backing up data.

These lawful purposes are detailed in Article 6 of the General Data Protection Regulation (GDPR):-

• processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract (Article 6(1)(b)).
• processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child (Article 6(1)(f)).

How are we collecting this information?

We collect personal data from data subjects themselves or from their organisation as part of the service provision process. We may sometimes receive personal data as the result of a recommendation regarding potential service providers from third parties. We also sometimes receive contact details directly from our clients.

Please note that our Usage Logs Privacy Notice | Revell Research Systems Prize also is likely to apply to you as our systems record electronic interactions between us. In some cases, our Call Recording Privacy Notice | Revell Research Systems Prize may also apply.

What information are we collecting?

We collect the following personal information when managing the provision of services to us or our clients:-

• your name and style of address
• gender
• job title
• organisation
• business address
• email address
• telephone numbers
• other contact details
• referral details
• dates and times of interactions
• unique reference number
• actions taken
• follow up reminders
• related correspondence (letters, messages, voicemails, etc)

Who can see your information within the Company?

Only authorised directors, staff and associates may access your data.

How long is your information kept?

We will only keep your information for as long as necessary. The retention period is either dictated by law or our legitimate requirements. Once your information is no longer needed it will be securely and confidentially destroyed.

We typically retain personal data relating to service provision for six years after the financial year in which the service provision ceased based on the Limitation Act 1980 and often for considerably shorter periods where the conversation did not lead to a contract being formed.

How secure is your information?

We take stringent steps to keep your information secure. You can read more about our approach to security at www.rrs.co.uk/security.

Who keeps your information updated?

You are responsible for keeping your personal details up-to-date. Please advise the Company of any changes.

Will your information be used for any automated decision making?

No.

Our Privacy Statement

You can access the Company's Privacy Statement at www.rrs.co.uk/privacy. This statement provides you with more information about how we address data protection and privacy as well as informing you of your rights.

Other Privacy Notices

You are likely to interact with us in more than one way, so our other privacy notices may apply to you in different scenarios. We are open and transparent about how we use your personal data. You can find all of our Privacy Notices at www.rrs.co.uk/privacy.

Changes to this Notice

We may change this privacy notice at any time. Any changes to this privacy notice will apply to you and your data immediately. If these changes affect how your personal data is processed, the Company will take reasonable steps to make sure you know.

Further Information